The Villa Tropical Guest Services Team includes the General Manager and Family, Operations & Office Management, Cleaning Professionals, Building and Grounds Maintenance “Handymen”, and Social Media Resources. Most notably, we wish to express our gratitude to all our VT Team members who respond at all hours of the day and night to assist guests. It’s our attitude that makes this Team so special. The Villa Tropical Guest Services Team takes great pride in our unique style and image and thus work extra hard for our many, many, return guests’ praise and respect. Villa Tropical is not just a hotel, nor is this just a beach resort; we are better than that – we are your “home away from home.” We rent fully - equipped apartments and have on-site resources to help you enjoy your stay. Our pool is the ocean, our gym is the beach, and every single one of the VT Team members will go out of their way to assist you in any way possible.

VT Store - “Get the good stuff here” – Villa Tropical’s Gift Shop & Convenience Store is licensed to sell food, snacks, and beverages (including beer, wine and alcohol), necessities, souvenirs, gifts, and more. The VT store sells pop, wine, beer and spirits; gifts and souvenirs, towels, T-shirts, earrings, magnets, postcards and other travellers’ necessities. The Guest Services Team will do our best to stock your favorite items. Located lower level by parking lot at the Villa Tropical Hotel.  Open during regular office hours 9-5 daily.   

As a Tenant renting an apartment, you have the opportunity to live at home on the beach and also have the responsibility to care for your apartment. Please use the laundry facilities for your convenience (obeying designated quiet times) and/or arrange for cleaning services with the office (fees will apply). Now if, from time to time, you notice you are missing utensils, or cups, or a light bulb, or a broom and mop, please call on us. Visit with us at the General Manager’s Office ask any one of the Team Members for assistance at any time. OR if you want to live even more luxuriously on the beach, we can pre-coordinate regular cleanings and meal catering or in-unit personal chef services. We are here to help make your Villa Tropical stay so memorable, that you book for next year before you leave. Email villatropical@gmail.com  Call 787-872-7172.

GUESTS SERVICES:

Beach Chairs: Some units have chairs to share and occasionally the store has loaners or some available for purchase.

Catering Services: Recommended local connections can be made at the General Managers Office. We will fill your fridge in advance of your arrival for a reasonable fee. You may even have us coordinate a personal chef to your doorstep daily. Talk to us about your needs and desires. 787-872-7172. Dream it up and ask us a question:  villatropical@gmail.com

Child Care Services: Recommended local connections for babysitting can be made at the General Managers Office or in advance with Reservations.

Children’s Gear: We have a few Pack & Plays. Guests have graciously donated items they didn’t want to pack on their way home. Reserve a Pack & Play with the office. A nominal fee is charged for new products, but we try to lend for free all that we can.

Cleaning Services: Regular scheduled weekly room cleaning services are encouraged for stays of 14 days or longer.  These additional cleaning services are available for nominal fees. Do you want us to visit daily, turn down the sheets or wash the dishes?  Reasonable rates are applied, and tipping is encouraged. Live luxuriously and let us take care of you.   Pre-arranged cleanings are available by contacting the VT General Manager’s Office by phone or email or schedule cleaning services with your reservation up front.

Flowers: Want to have your room filled with flowers? The VT Reservations will happily help coordinate with local florists.

Getting Married in Puerto Rico? - Well we did, on the back of a dive boat, in 1998. We’ve also experienced several Shacks Beach Wedding Ceremonies. Now although Villa Tropical is not equipped to hold a wedding on our grounds per se, we’ve certainly hosted a few. We can recommend the local connections needed to secure the best local wedding planners, florists, caterers, Ministers/Priests and local facilities for group receptions and events. The beach out front is public property; thus, you can choose to enjoy sunset vows in a quiet romantic setting OR simply Honeymoon with us and book your wedding at a facility near-by. Ask to talk to Jennifer and check out www.prdestinationweddings.com

Handyman Services: The handy men on the VT Guest Services Team are indeed handy so if something is not working or the tropical Oceanside elements claims yet another appliance, please don’t hesitate to call or visit the office for assistance. Call / Text 787-354-7685 in an emergency.

Recreational Gear: Guests of Villa Tropical are invited to use the community boogie boards, beach furniture, and beach toys for free. Use at Own Risk and please report any loss or damage.

Snorkelling Gear Rental for Guests - Snorkelling gear sets (fins and masks with snorkel) are available for rent for $20 plus tax for your entire stay. You can’t beat this price anywhere!

Souvenirs: T-Shirts, Hats, Beach Towels, Jewellery, Bamboo Art, and more, are available for sale at the Villa Tropical Store located in VT Main building.

Towels: We do not provide beach towels in the units but have loaners available at the office.  We do provide, for inside use only, the bath towels.  Please keep them inside the units.  Check at the VT Gift Shop to purchase a souvenir towel.